Minimizing response times is crucial for emergency medical services to reduce patients' waiting times and to increase their survival rates. Many models exist to optimize operational tasks such as ambulance allocation and dispatching. Including accurate demand forecasts in such models can improve operational decision-making. Against this background, we present a novel convolutional neural network (CNN) architecture that transforms time series data into heatmaps to predict ambulance demand. Applying such predictions requires incorporating external features that influence ambulance demands. We contribute to the existing literature by providing a flexible, generic CNN architecture, allowing for the inclusion of external features with varying dimensions. Additionally, we provide a feature selection and hyperparameter optimization framework utilizing Bayesian optimization. We integrate historical ambulance demand and external information such as weather, events, holidays, and time. To show the superiority of the developed CNN architecture over existing approaches, we conduct a case study for Seattle's 911 call data and include external information. We show that the developed CNN architecture outperforms existing state-of-the-art methods and industry practice by more than 9%.

Accurately predicting when and where ambulance call-outs occur can reduce response times and ensure the patient receives urgent care sooner. Here we present a novel method for ambulance demand prediction using Gaussian process regression (GPR) in time and geographic space. The method exhibits superior accuracy to MEDIC, a method which has been used in industry. The use of GPR has additional benefits such as the quantification of uncertainty with each prediction, the choice of kernel functions to encode prior knowledge and the ability to capture spatial correlation. Measures to increase the utility of GPR in the current context, with large training sets and a Poisson-distributed output, are outlined.

Predicting ambulance demand accurately at a fine resolution in time and space (e.g., every hour and 1 km$^2$) is critical for staff / fleet management and dynamic deployment. There are several challenges: though the dataset is typically large-scale, demand per time period and locality is almost always zero. The demand arises from complex urban geography and exhibits complex spatio-temporal patterns, both of which need to captured and exploited. To address these challenges, we propose three methods based on Gaussian mixture models, kernel density estimation, and kernel warping. These methods provide spatio-temporal predictions for Toronto and Melbourne that are significantly more accurate than the current industry practice.